Where do you ship from?
We ship from our UK and international fulfilment centres. Your order is sent from the location with available stock for the fastest delivery.
How long is delivery?
UK: usually 5–12 business days
Sometimes 2–5 business days if dispatched from the UK
International delivery: 7–15 business days
Do you offer free shipping?
Yes — Free Standard Shipping in the UK.
International shipping costs are shown at checkout.
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking link.
You can also track your order directly on our Track Your Order page.
Can I change or cancel my order?
If needed, please contact us within 12 hours of placing your order.
After this period, your order may already be processing.
What is your return policy?
We offer a 30-day return window from the day you receive your order.
Items must be unused and in their original packaging.
For hygiene reasons, some products may not be eligible for return unless damaged or faulty.
What if my item arrives damaged or faulty?
If this happens, please email us within 48 hours of delivery with photos or a short video.
We will review and offer a replacement or refund.
Do you offer refunds?
Yes. Once the returned item is received and checked, we issue a refund to your original payment method.
Processing time is usually 3–7 business days.
Will I pay customs fees?
For UK orders, taxes and duties are included.
For other countries, customs charges may vary by local regulations.
Need help?
Our team is here to support you.
📩 support@myflowen.com
We aim to reply within 24–48 hours (Mon–Fri).